Refund policy

      We understand and try our best to deliver all orders on time. Once the order is made on our store, a confirmation message is sent to the number mentioned on the order form. Prior to dispatching, a confirmation call is made to the customer. Moreover, a call is made by the logistics company to confirm the expected time and day of delivery. Customers are requested to stay on the lookout for calls to avoid a hassle free delivery.

·         The shipment is handled by our logistics partners and the riders are instructed not to hand over the package prior to payment. Please understand that in the event of any problem the rider cannot and would not return the parcel. However, you can always reach our customer care at  0332-4854282. The problem will be dealt with care and measures taken appropriately.

·        Returns and exchanges

·         All goods are thoroughly checked prior to shipping. Any item still found damaged or faulty can always be returned or exchanged by contacting our customer care at 0332-4854282

·         Beauty concern+ is only liable to exchange or return items within 7 days from the date of delivery. Items claimed for exchange or return after 7 days are not acceptable.

·         In the event of a package being returned, it is the responsibility of the customer to have it returned undamaged. In case of damage, the product will be shipped back to the customer

Shipping charges are non-refundable, and any discounts or promotions applied to the original order will be adjusted accordingly.

 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order with a photo of the damaged item, and we will assist you in arranging for a replacement or refund.

 Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

 Sale or Final Sale Items

Items purchased as part of a sale or promotion may be final sale and non-returnable. This will be clearly indicated on the product page or at checkout.

Items marked as "non-returnable" due to hygiene or safety reasons, such as opened skincare or makeup products, are not eligible for return.

8. Contact Us

If you have any questions regarding your return, please reach out to our customer service team:

Email: beautyconcerncosmetic@gmail.com

Phone: 0332-4854282

Address: House No 57 Babar Block, Near Barkat Market, Garden Town Lahore

 

We are happy to assist you with any concerns regarding your order.